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Home » Domain Names » Managing Whois or Contact Details of Domain Names » Hiding Contact Details through Privacy Protection in the Whois of a Domain Name

Enabling/Disabling Privacy Protection for a Domain Name

Privacy Protection is a free service available with your domain name. You may either enable this service at the time of Registering/Transferring your domain name or enable/disable this service anytime during the length of the domain name's registration, as per your requirement.

Note

  • Privacy Protection is not available due to various restrictions, for the following TLDs (extensions):

  • If you are transferring away your domain name from Welcome4solutions, you need to first disable Privacy Protection and then place a Transfer request at the Registrar of your choice.

  • Depending upon whether the Privacy Protection feature is available for a TLD or not, the Order Information view of your domain name may or may not display the Privacy Protection status, under Order Information.

    If Privacy Protection is available for your domain name, then you would see the following status:

    • Privacy Protection: Enabled (Green circle)

      This indicates that the Privacy Protection feature has been turned on for your domain name and your personal Contact Details are not being displayed in the Whois of your domain name.

    • Privacy Protection: Disabled (Grey circle)

      This indicates that the Privacy Protection feature has been turned off for your domain name and your personal Contact Details are being displayed in the Whois of your domain name.

  • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

  • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

  • For Resellers: If the domain name is Locked by Welcome4solutions, you need to get it Unlocked first. Contact us at domain@welcome4solutions.com.

  • For Resellers: If the domain name is Suspended by either you or Welcome4solutions, it needs to be first Unsuspended, before you can proceed.

Additional Information

Unlocking a Domain Name

Unsuspending a Domain Name

Instructions for Customers

  1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. 1

  2. Click the Privacy Protection link

  3. Here you may either enable/disable Privacy Protection:

    • To Enable Privacy Protection: Select the Enable radio button.

      If Privacy Protection has been disabled for your domain name by Welcome4solutions and you have not been provided the option to enable it, then you would only see the reason we have disabled it. Contact our Support Team at domain@welcome4solutions.com to know more.

    • To Disable Privacy Protection: Select the Disable radio button.

  4. Click the Update Privacy Protection Status link

Note

You will encounter the below error message in case the domain name is either:

  • Locked/Suspended at the Registry (and not under our system), or

  • a Transfer Away for the domain name to another Registrar is under process

Attention

Domain Status does not allow this operation.

If you wish to modify your domain name's Privacy Protection status in these circumstances, you have the following solutions:

  • Lock/Suspension applied at the Registry: Contact our Support Team at domain@welcome4solutions.com to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

  • While a Transfer Away is under process:

    • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

    • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

Instructions for Resellers

  1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. 2

  2. Click the Privacy Protection link

  3. Here you may either enable/disable Privacy Protection:

    • To Enable Privacy Protection: Select the Enable radio button.

      If Privacy Protection has been disabled for your domain name by Welcome4solutions and you have not been provided the option to enable it, then you would only see the reason we have disabled it. Contact our Support Team at domain@welcome4solutions.com to know more.

    • To Disable Privacy Protection: Select the Disable radio button.

      You may choose not to allow your Customer / Sub-Reseller to enable/disable the Privacy Protection by selecting the Do not allow your sub-resellers/customer to change this. checkbox. In this case, you need to mention the Reason for disabling Privacy Protection.

      Note

      The Reason you mention here would be visible to your Customer / Sub-Reseller, depending upon whether this domain name belongs to your immediate Customer or not.

      Example:

      In the event that you receive any Abuse complaint (Spam, Whois Inaccuracy, etc.) regarding a Privacy Protected domain name, then you are advised to disable Privacy Protection with the Do not allow your sub-resellers/customer to change this. option selected, alongwith an appropriate reason. This reason will be then visible to your immediate Customer or Sub-Reseller within the Privacy Protection interface under their respective Control panels.

  4. Click the Update Privacy Protection Status link

Note

You will encounter the below error message in case the domain name is either:

  • Locked/Suspended at the Registry (and not under our system), or

  • a Transfer Away for the domain name to another Registrar is under process

Attention

Domain Status does not allow this operation.

If you wish to modify your domain name's Privacy Protection status in these circumstances, you have the following solutions:

  • Lock/Suspension applied at the Registry: Contact our Support Team at domain@welcome4solutions.com to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

  • While a Transfer Away is under process:

    • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

    • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

  1. 1. Login instructions for Customer Control Panel
  2. 2. Login instructions for Reseller Control Panel